ControlCom Connect Successfully Navigates Major AWS Outage
How ControlCom Connect's resilient edge computing architecture maintained zero data loss during a 15-hour Amazon Web Services outage through automatic failover and intelligent recovery protocols.
The Situation
On October 20, 2025, Amazon Web Services experienced a major outage lasting approximately 15 hours that disrupted thousands of services worldwide. While the root cause was identified and fixed relatively quickly, the recovery took over 12 hours due to congestive collapse as overwhelmed systems tried to process massive backlogs of tasks all at once when services came back online.
ControlCom’s Response
While other companies scrambled to get their services up and running again and regain operational control, ControlCom Connect’s resilient system design relied upon advanced failover protocols:
- Automatic Local Data Preservation - Our edge computing architecture at mission critical facilities continued capturing and securely storing all operational data locally during the entire cloud outage period.
- Intelligent Recovery Protocol - Once AWS services were restored, our system automatically initiated a data recovery and synchronization process.
- Complete Data Restoration - All locally cached data at the device level was successfully retrieved and reuploaded to the ControlCom Connect platform.
- Zero Manual Intervention Required - The entire recovery process executed autonomously, requiring no action from your team and no costly service dispatch requirement.
Minimal to Zero Impact to Partners’ Operations
We are pleased to report that our partners experienced minimal to no data loss during this major cloud service outage. While many businesses of repute were facing significant data gaps and operational disruption, ControlCom Connect users retained data integrity and secure operations.
This incident validates the substantial investments ControlCom Technologies has made in:
- Redundant edge computing capabilities
- Sophisticated data synchronization protocols
- Multi-layer backup systems
- Autonomous recovery mechanisms
Looking Ahead
As businesses continue to rely on cloud storage infrastructure, it’s not a matter of IF this happens again, but WHEN. As innovators in the IIoT marketplace, ControlCom Technologies continues to reflect on this event and has implemented additional safeguards to further strengthen our systems. We’re also conducting a comprehensive review to identify any additional enhancements that could make our platform even more resilient.
While this AWS outage was beyond anyone’s control, what was within our company’s control was how we prepared for and responded to it. We’re proud that our proactive system design meant that this potentially catastrophic event became, at most, a minor inconvenience for your operations.
Stewards of Your IIoT Infrastructure
Our team is available 24/7 to address any concerns and provide additional information about our resilience measures. If you’d like to discuss this event in greater detail, and learn more about how ControlCom Technologies can support your critical operations, please do not hesistate to reach out.