General Updates

This update to ControlCom Connect brings environmental context to your data and more powerful tools for managing your HMI and SCADA workflows. From weather overlays on your graphs to advanced duplication tools, plant managers and integrators now have more control over their industrial monitoring environment.

Environmental Context & Dashboard Precision

Now you can view weather data alongside your industrial metrics on dashboard graphs. This helps you correlate equipment performance with outdoor temperatures or humidity levels in real-time.

• Precision Date Selection: Manually enter dates in the date range picker for exact time period analysis rather than relying on presets.
• Dashboard Table of Contents: Navigate complex dashboards faster with a new table of contents for quick scrolling to specific sections.
• Parameter Tables: Manage dashboard parameters more effectively with a refined table-based interface.
• Live Energy Insights: The Energy Management Live Dashboard now features updated components for real-time demand monitoring and energy metrics.

Advanced HMI & Diagram Tools

Managing complex visual monitoring screens is simpler with new organizational tools for your diagrams and HMI configurations.

• HMI Visual Transfers: A new visual method allows you to transfer HMI data through a dedicated section, including the ability to send and receive sample data for testing.
• One-Click Duplication: Quickly scale your operations by duplicating existing dashboards, diagrams, and individual components.
• History & Archiving: View the history of changes made to your diagrams or dashboards and restore previously archived versions when needed.
• Batch Editing: Update your diagrams in stages or batches and use new theming tools to customize the look of your facility views.

Expanded Connectivity & Security

We have expanded support for field hardware and refined how you stay informed about system status.

• Expanded Device Support: ControlCom Connect now supports new Milesight device types and allows for the discovery of BACnet devices located behind routers.
• SMS Tracking: A new section allows you to track the status of SMS messages sent by the platform and test functionality directly.
• Threaded Security Alerts: Email notifications for alarms and security events (like MFA codes and new device logins) are now threaded and easier to manage in your inbox.
• Data Conversion: The platform now supports converting alarm values from text to boolean (true/false) for more consistent data processing.

This update to ControlCom Connect introduces smarter ways to interact with your industrial data and simulate system behavior. From AI-driven assistance to advanced alarm simulation, these tools are built to help plant managers and integrators troubleshoot faster and maintain higher uptime in water, wastewater, and manufacturing facilities.

Meet "Ask Bob" AI Assistant

Managing complex industrial monitoring systems is now easier with the introduction of Ask Bob, our new AI assistant. Designed to help you navigate and manage your facility data, Bob provides a more natural way to interact with the platform, helping you find information or status updates without digging through multiple menus.

Advanced Alarm Simulation and History

Understanding how your systems respond to critical events is essential for preventing downtime. We have added new tools to simulate and analyze alarm workflows.

• Alarm Replay: Now you can replay multiple alarms simultaneously to simulate past events. This helps you analyze system behavior and verify that your notification logic works as expected.
• Historical Data Import: You can now import historical alarm data directly into the platform, providing a more complete picture of long-term equipment performance.
• Bulk Alarm Management: Save time during site commissioning by assigning alarm groups to multiple alarms at once.
• Anomaly Incident Tracking: A new dedicated workflow allows you to manage and respond to detected anomalies, including improved detection for stuck or missing data points.

Greater Transparency for Variables

For integrators managing distributed assets via edge servers, debugging is now more straightforward. The platform now provides clear visibility into which edge server is writing to a specific variable, including its direct address. This ensures you can quickly trace data sources across your SCADA or PLC network.

Contextual Timeseries and Data Explorer

Data visualization is now more accurate with improved timeseries processing. Charts can now display preceding values, providing essential context for data points that occur at irregular intervals. Additionally, the Data Explorer has been updated to support a wider range of variables and features a 3-hour RAW mode time range for deep-dive analysis into recent events.

Energy Management and Bulk Setup

For commercial and industrial operators, the Energy Management module now supports the direct generation of tenant statements. You can also link utility bills to these statements for more accurate billing. For those setting up new sites, a new bulk import tool for device variables allows you to configure your hardware profiles in a fraction of the time.

Finding the data you need and managing large-scale equipment fleets is now much faster in ControlCom Connect. This update introduces platform-wide search, deeper asset reporting, and expanded hardware support for industrial monitoring.

Global Search and Centralized Navigation

A new global search bar allows you to find devices, assets, and configuration settings from anywhere in the platform. This means less time clicking through menus and faster access to critical monitoring data.

• Consolidated Settings: Access billing, organization details, and API keys in one unified section.
• Onboarding Tracking: New users can now track their setup progress to ensure every gateway and sensor is configured correctly.
• User Management: Manage pending invitations in a dedicated view and cancel multiple pending invites at once to clean up your team roster.

Asset Intelligence and Scheduled Reports

Managing complex hierarchies in manufacturing or water/wastewater facilities is simpler with updated asset tools designed for plant managers and integrators.

• Bulk Asset Creation: Add multiple pieces of equipment at once rather than configuring them individually, saving time during site commissioning.
• Scheduled Email Reports: Set up asset reports to run automatically on an hourly or daily basis using custom CRON expressions. You can receive these as CSV files directly in your inbox.
• Flexible Relationships: Define how equipment interacts and manage asset types more effectively to build an accurate digital twin of your facility.

Expanded Device Support

Connecting field hardware is now easier with native support for more industrial devices and protocols.

• Milesight Integration: The platform now includes native support for Milesight FT101 and WT201-v2 devices.
• Gateway Management: You can now manage LoRaWAN gateway certificates directly when configuring devices, simplifying the secure connection of edge hardware.

Precision Alarm Management

Keep your response teams focused with better context and timing for alerts to reduce downtime.

• Alarm Breakdown Panel: Use the new breakdown panel in your alarm history for a deeper analysis of why and when alerts are triggered.
• Notification Delays: Configure a specific delay for alarm notifications to manage when alerts are sent, helping to filter out momentary data spikes.

This update to ControlCom Connect introduces advanced workflows for managing industrial alerts and more ways to share your data. Plant managers and integrators can now coordinate faster response times through dedicated alarm assignments and real-time interface updates.

Streamlined Alarm Response

Responding to critical events in water/wastewater or manufacturing environments is now more collaborative. These new tools ensure that every alarm is tracked from the moment it triggers until it is resolved.

• Assign and Acknowledge: Now you can assign specific alarms to team members and acknowledge them directly within the platform. This makes it clear who is handling a situation.
• Alarm Troubleshooting Page: A new dedicated view provides context for every event, including timelines and correlation visualizations to help you find the root cause faster.
• Email Notifications: Stay informed immediately when an alarm is assigned to you, reducing response time for critical equipment failures.
• Notes and Context: Add notes to alarms to document troubleshooting steps or provide site-specific context for other operators.

Data Portability and Exports

Moving data out of ControlCom Connect for reporting or secondary analysis is now a simple, one-click process. This is built for facilities that require external documentation for compliance or deeper analytics.

• CSV Timeseries Export: Download raw device data directly into a CSV format for use in spreadsheet software or external databases.
• PNG Chart Export: Save any ECharts visualization as a high-resolution PNG image for inclusion in status reports or maintenance logs.

Real-Time UI and Diagram History

The platform now feels more responsive and provides better protection for your engineering work. Real-time data updates now appear in the UI without requiring a page refresh, keeping your view of the plant floor current.

Version Control for Designs

To protect your configuration work, dashboards and diagrams now maintain a history of the last 20 saves. This allows you to revert changes if a configuration error occurs during site commissioning.

Visual Context in Diagrams

You can now embed images directly into your diagrams. This allows for more realistic HMI screens by including facility photos, equipment schematics, or site maps as a backdrop for your live data points.

Managing a large fleet of field sensors just got simpler. We have overhauled how device data is organized within ControlCom Connect, making it easier for integrators to scale their monitoring systems while maintaining data integrity across the platform.

Structured Device Templates

Organizing variables and commands is now more intuitive with a new device template structure. This update allows you to define the behavior and data points of your hardware in a centralized way, ensuring consistency across all installations.

• Organized Variables: Group and define sensor data more clearly within each template.

• Command Definitions: Standardize the instructions sent to your hardware, making it easier to control multiple devices of the same type.

• Faster Deployment: Once a template is created, you can apply it to new devices instantly, reducing the time spent on manual configuration during site setups.

Template and Gateway Integration

To help plant managers maintain a clear view of their network hierarchy, device templates now link directly to ControlCom gateways. This means you can manage all connected hardware through the specific gateway that handles its traffic, providing better visibility into your field architecture and simplifying remote monitoring tasks.

Improved Data Ingestion Reliability

We have updated the core data processing engine to ensure your industrial data flows more reliably from the edge to the dashboard. These changes mean less latency and fewer missed data points, which is critical for accurate predictive analytics and real-time alarming in water/wastewater and manufacturing environments.

What This Means for You

• Fewer Truck Rolls: Better organization and reliable data mean you can troubleshoot more from the office.

• Simpler Scaling: Adding ten or one hundred new sensors follows the same structured workflow.

• Clearer Insights: With standardized templates, your data is more consistent, making it easier to compare performance across different sites or assets.

Managing your industrial hardware and facility data is now more transparent. This update to ControlCom Connect brings better diagnostic tools for field devices, enhanced security for large teams, and smarter ways to anticipate system changes through predictive graphing.

Deep Diagnostics for Faster Troubleshooting

Understanding why a device is offline or behaving unexpectedly is now simpler. We have added tools to the Device Details page that provide immediate context for field technicians and plant managers.

• Activity Timeline: Track device events over time to see exactly when a status changed.

• Troubleshooting Messages: Access a log of device messages from the last 24 hours to identify communication errors quickly.

• Health Metrics: View real-time connection status and health indicators directly on the device dashboard.

• Live Namespace Values: See variables update in real-time within the interface, ensuring you are looking at current field data.

Enhanced Security and Access Management

As your operations scale, managing who can see and edit specific data becomes critical. ControlCom Connect now supports more granular security protocols and centralized authentication.

• Custom User Roles: Assign specific roles to users to control access to features and data sets within the platform.

• Login Awareness: New security alerts now include the geographical location of login attempts, helping you identify unauthorized access.

Smarter AI and Predictive Insights

We are making the ControlCom Connect AI Assistant more effective by allowing it to understand the specific context of your industry and facility.

Domain-Specific AI Knowledge

You can now define domain knowledge rules that the AI Assistant uses to provide more accurate answers tailored to your specific facility type, whether it’s water/wastewater, manufacturing, or healthcare.

Trend Predictions on Graphs

Graphs now support trend predictions. This means you can see where your data is heading based on historical patterns, allowing for proactive adjustments before thresholds are reached and alarms are triggered.

Expanded Protocol and Device Support

Connecting a wider variety of hardware is now easier with improved support for popular industrial protocols and bulk configuration tools.

• LoRaWAN Management: Connect and manage LoRaWAN devices and gateways directly within the platform.

• Sparkplug B Rules: Import Sparkplug B rules via CSV to speed up the configuration of your MQTT-based devices.

• Composite Commands: Send more complex instruction sets to your devices, including the ability to copy and paste command configurations between similar hardware.

ControlCom Connect continues to evolve as a flexible hub for industrial monitoring and analytics. This latest update focuses on providing integrators with more powerful tools to customize the platform and gives operators more granular control over their system visualizations.

Standardized API for Custom Integrations

We have significantly expanded and standardized the ControlCom Connect API to make it easier for you to build custom applications or connect the platform with your existing SCADA, ERP, or maintenance management software. This makes the platform more adaptable for water/wastewater, manufacturing, and healthcare facilities that require specialized data flows.

• New Data Endpoints: You can now programmatically manage energy management bills, weather data, and AI chat sessions.

• Organization Branding: Automate how your branding and organization settings are applied across the platform.

• Broad Support: We have enhanced API support for managing alarms, assets, devices, virtual variables, and user profiles, ensuring a consistent developer experience.

More Control Over HMI Diagrams

Building and maintaining your digital twin diagrams is now more efficient. New refinements allow for better organization and more precise visual feedback on the plant floor.

• Granular Instance Visibility: You now have the power to control the visibility of individual instances directly within your diagrams. This means you can show or hide specific components based on operational needs without affecting the rest of the layout.

• Streamlined Publishing: To help keep your projects organized, you can now rename a diagram at the moment you publish it. This simplifies versioning and ensures that your operator screens always have clear, descriptive names.

• Accurate Gauge Visuals: We have improved the rendering of radial gauges. These indicators now display data with higher precision, giving your team a more reliable view of critical metrics like pressure, flow, and tank levels.

Managing complex industrial environments requires more than just a list of devices. ControlCom Connect now provides deeper organizational tools to help you map your digital twin to your physical facility more accurately.

Organize with Hierarchical Asset Structures

You can now nest assets within one another to mirror your actual plant layout. Instead of flat lists, you can organize your monitoring by site, production line, or specific machine assemblies. This makes it easier to navigate large-scale deployments and ensures your team finds the right data without searching through hundreds of sensors.

Define Relationships and Asset Types

Beyond simple nesting, you can now define how assets relate to one another and categorize them by type. Standardizing asset types—like centrifugal pumps or HVAC units—means you can manage groups of equipment more effectively across different locations. Mapping relationships helps you understand dependencies between your hardware, leading to faster troubleshooting during downtime.

Refined Device Setup and Modbus Tools

We have added improvements to the configuration workflow to make device onboarding faster:

• Variable Import Tracking: When importing variables to a device, the system now displays a count of the items being added, giving you immediate confirmation of the data being mapped.
• Modbus SDK Enhancements: The Modbus SDK editor includes a new button to create variables directly within the interface, reducing the steps needed to get a PLC or controller communicating with the platform.

What's New

ControlCom Connect now lets you put your own brand on the platform. Upload a custom logo, pick your sidebar color, and give your team (or your customers) a monitoring experience that looks and feels like yours.

This is especially useful for OEMs and integrators who white-label their monitoring setup. Instead of a generic interface, your operators and clients see your brand every time they log in.

What You Can Customize

• Logo: Upload your company logo to replace the default in the sidebar and login screen.

• Sidebar Color: Match your sidebar to your brand palette with a simple color picker.

• Consistent Experience: Your branding carries across the platform, so everything feels intentional and professional.

Why It Matters

For integrators managing multiple client accounts, branded dashboards build trust and reduce confusion. For plant managers, it's one less thing that feels like an outside tool — and one more thing that feels like part of the operation.

No code, no support tickets. Just head to Settings → Branding and make it yours.

What's New

ControlCom Connect now lets you trust devices for multi-factor authentication. Once you verify a device, you won't be prompted for an MFA code every time you log in from that same browser or machine.

This is especially useful for integrators and plant managers who access the platform multiple times a week from the same secure workstation. You stay protected without the friction of repeated code entries.

How It Works

• Trust a device at login: After entering your MFA code, check the option to remember the device

• Manage trusted devices: View and remove trusted devices anytime from your account security settings

• Stay in control: Revoke trust instantly if a device is lost, shared, or no longer in use

Why It Matters

For teams managing remote monitoring across water/wastewater systems, manufacturing floors, or distributed commercial sites, logging in shouldn't slow you down. Trusted devices mean faster access to alarms, dashboards, and analytics—without compromising security.

Build custom integrations, dashboards, and automation on ControlCom Connect. Public access now available for developers and integrators.

Build What Your Customers Actually Need

ControlCom Connect is now open to developers and integrators who want to build on a proven IIoT platform.

Until now, access was limited to existing customers and partners. That changes today.

What's Available

• Full API access to device data, alerts, and historical trends

• Webhook support for real-time event triggers

• Documentation to help guide you through the configuration process

• White-label options for OEMs and system integrators

Who This Is For

If you're an integrator building remote monitoring solutions for water/wastewater, manufacturing, healthcare facilities, or commercial & industrial clients, you can now use ControlCom Connect as your foundation instead of starting from scratch.

Connect PLCs, SCADA systems, and sensors from any manufacturer. Build dashboards your customers will actually use. Ship faster.

Getting Started

1. Visit the pricing page to choose your plan

2. Create your developer account

3. Start building

No sales calls required. No waiting for approval.

We've given Dark Mode a fresh new look. Based on user feedback, we've moved away from our previous muted color palette to a higher-contrast theme designed for improved legibility and reduced eye strain. Whether you're looking at dashboards late into the evening or working in low-light environments, the updated Dark Mode delivers sharper text, clearer UI elements, and a more refined visual experience—without sacrificing the sleek aesthetic you expect from ControlCom Connect.

True Neutral Tones for Seamless Branding

We've also eliminated the blue shift that was present in our previous dark theme. The new color palette uses true neutral tones, ensuring your brand colors, charts, and data visualizations render accurately without unwanted color distortion. Your dashboards now look exactly as intended—letting your branding take center stage.

The Billing Explorer provides a comprehensive view of your usage metrics and associated costs, allowing you to monitor which variables are being tracked and consumed across your account. Data is aggregated on an hourly basis, giving you granular visibility into usage patterns and helping you identify usage.

Use the Billing Explorer to drill down into specific time periods, compare usage across different variables or devices, and gain actionable insights into your billing activity.

Users can now enable SMS-based two-factor authentication (2FA) to add an extra layer of security to their accounts.